A leading professional TAPI driver for the BroadWorks application platform enables service providers to expand their range of solutions with innovative CTI functionality
Starnberg, Germany and Phoenix, Arizona, BroadSoft Connections 2011, October 17, 2011 – ESTOS, an independent software vendor of Unified Communications (UC) solutions, announced today the demonstration of its groundbreaking cloud-based computer telephone integration (CTI) at <a href="http://http://www.broadsoft.com/connections/2011/index.php„>BroadSoft Connections 2011: Crush It! at the JW Marriott Desert Ridge Resort from October 16 to 19, 2011, in Phoenix, Arizona.
ESTOS is a Showcase Sponsor of BroadSoft Connections and will present a leading professional telephony application programming interface (TAPI) driver for BroadSoft“s BroadWorks® platform. BroadSoft, Inc. (NASDAQ: BSFT) is the leading global provider of software that enables mobile, fixed-line and cable service providers to deliver real-time communications over their IP networks. The firm“s BroadWorks platform delivers a broad range of UC services including video, voice, hosted call center, conferencing, messaging and mobility, for businesses and consumers worldwide. With this partnership, ESTOS has created a foundation for cloud-based communications solutions with highly advanced UC and CTI features.
With the ECSTA for BroadSoft customers, the ESTOS development team has created CTI middleware built specifically for a carrier-grade VoIP application server. Besides enabling classic CTI solutions, ECSTA also enables the use of ProCall Enterprise (a UC solution) on the BroadWorks platform. ProCall offers instant messaging and presence management, as well as advanced CTI functions that improve teamwork. ProCall Enterprise also allows enterprises to benefit from Federation; a service that enables the use of instant messaging and presence information beyond the company premises with customers, suppliers or business partners – which is comparable to social networking. This ECSTA series is beneficial for hybrid solutions with on-premise components (i.e. integrated into the company“s ICT infrastructure), as well as completely hosted scenarios supplied by a service provider.
During BroadSoft Connections, ESTOS will also provide customer references and case studies that highlight the successful implementation of this solution. <a href="http://www.http://www.qsc.de/en/qsc-ag.html„>QSC AG, a telecommunications provider in Germany, has successfully deployed this solution with its „IPfonie“ centraflex product portfolio. The solution is distinguished by its seamless integration of existing CRM and ERP infrastructures, as well as the incorporation of mobile devices.
Heinz-Jürgen Esser, product manager, QSC AG, said „Our „IPfonie“ centraflex is designed for the demands of small and medium-sized businesses. The BroadWorks platform, with its broad range of functions, enables us to provide optimal services to this market segment. This combined solution creates an important competitive edge for us, as its flexibility enables not only the typical migration scenarios based on existing information and computer technology (ICT) infrastructures, but also incorporates of a range of diverse phones, including iPhone or Android mobile devices and smartphones.“
„We are pleased to have ESTOS on board as a partner for UC and CTI,“ said Leslie Ferry, vice president marketing, BroadSoft. „ESTOS has a strong presence in the central European market and we apppreciate its commitment to building value-added UC solutions, powered by BroadSoft Xtended.“
Christoph Lösch, managing director, ESTOS, adds: „In working with BroadSoft, we believe we have developed a leading solution in the area of cloud-based voice services with CTI. At BroadSoft Connections 2011, we will be showcasing this solution for the first time and are eager to gather feedback from the industry.“
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Since 1997, ESTOS GmbH has been developing and selling innovative standard software and is today a leading supplier of Unified Communications products. CTI and SIP-based solutions are used for optimizing workflows in communication-intensive departments. Today more than 500,000 customers as well as numerous strategic technology partners and resellers in Europe benefit from ESTOS know-how. The independent software vendor is based in Starnberg, Germany near Munich and has a branch office in Udine, Italy. For further information, visit: www.estos.com
Kontakt:
ESTOS GmbH
Hille Vogel
Petersbrunner Strasse 3a
82319 Starnberg, Germany
hille.vogel@estos.de
+49 8151 368 56 132
http://www.estos.com